Shipping & Returns

PROCESSING

• Batch 001 drops 21 November 2026. Units are in hand — nothing is made to order.
• Orders are picked and dispatched within 1–3 business days, in the order they were placed. Nothing ships on weekends or public holidays.
• Tracking is emailed automatically the moment the label is scanned.

WHERE WE SHIP
Batch 001 ships to Denmark, the European Union, Norway and the United States. Nowhere else — yet. If your country is not on that list you cannot check out, and that is deliberate: we would rather ship nothing than ship you a surprise customs bill. Batch 002 opens the rest of the world, and the waitlist is told first.

RATES AND DELIVERY

• Denmark — free shipping. Estimated delivery 2–5 business days.
• European Union — calculated at checkout. Estimated delivery 5–10 business days.
• Norway — calculated at checkout. Estimated delivery 5–10 business days, plus customs clearance.
• United States — calculated at checkout. Estimated delivery 7–14 business days, plus customs clearance.

These are carrier estimates, not guarantees. Once a parcel is scanned it is in their hands, not ours.

DUTIES AND TAXES
Denmark and EU orders include VAT. Nothing further is owed on arrival — the price you see is the price you pay.
Norway sits outside the EU. Norwegian customs may charge import VAT and a clearance fee before release. That is set by Norwegian authorities, paid by you, and is not something we can collect at checkout or refund. United States orders may be subject to import duties and fees set by US Customs and Border Protection. Those are assessed on arrival, paid by you, and are not something we can collect at checkout or refund.

RETURNS

• 30 days from delivery.
• Unworn, unwashed, tags attached, in the original packaging.
• Email growth@nordctrl.co with your order number to start a return. We confirm the return address once the request is approved — do not ship anything back before that, unannounced returns are refused.
• Return postage is yours unless the item arrived faulty or wrong.
• Refunds go back to the original payment method within 5–10 business days of the return landing and passing inspection.

RIGHT OF WITHDRAWAL (EU/EEA)
If you are a consumer in the EU or EEA you have a statutory right to withdraw from your purchase within 14 days of receiving it, without giving a reason. Our 30-day return window above is longer and runs alongside that right — it does not replace or limit it. To use it, email us at growth@nordctrl.co before the 14 days are up.

EXCHANGES
We do not run exchanges on a 50-unit batch. Once a size is gone it is gone. Return for a refund and reorder while stock lasts.

FAULTY OR WRONG ITEM
Email growth@nordctrl.co within 14 days of delivery with your order number and photos. If we got it wrong we cover return postage and replace or refund it. Note that DESCEND is washed and distressed by design — the fades, raw edges and print break are intentional and are not defects.

LOST OR DELAYED
If tracking has not moved in 10 business days, email us and we will open a claim with the carrier. Claims take time. We will keep you updated rather than leave you guessing.

WRONG ADDRESS
Check your address at checkout. If a parcel returns to us because the address was wrong or nobody claimed it, we refund the item but not the shipping.

CONTACT
growth@nordctrl.co — we reply within 1–2 business days.